Health Center COVID-19 Resources

In order to support NFPRHA's membership during this time, here is a collection of resources:

Health Center Operations

  • NFPRHA Resource: Slides from NFPRHA's National Conference 2020 Presentation on COVID-19 (PDF) (updated March 16, 2020) — NFPRHA’s Clinical Fellow, Dr. Michael Policar, presented information for health centers in preparing for and responding to COVID-19 at the NFPRHA National Conference on March 10. This presentation summarizes key information you should know related to COVID-19, provides recommended strategies for protecting yourself and your staff, and includes ideas for how to adapt operations in your health center. The slide deck was updated with new information following the conference.

  • CDC COVID-19 (webpage) (updated periodically) — The Centers for Disease Control and Prevention (CDC) maintains up-to-date information on what is known about COVID-19, including symptoms, how it spreads, and updates on cases nationally and globally. The public can find information and answers to Frequently Asked Questions. Providers can also navigate to information and recommendations for clinical care.

  • CDC COVID-19 Health Care Facilities (webpage) (updated periodically) — The Centers for Disease Control and Prevention (CDC) landing page for health care facilities is a good source of information for health centers. Suggested resources to check out are listed below:
  • HRSA Emergency Preparedness and Recovery Resources for Health Centers (webage) (updated periodically) — The Health Resources & Services Administration provides links and information for health centers during emergencies, including change in scope to add a temporary site(s), immediate 340B Drug Program immediate emergency enrollment, and more. 

  • AAFP Checklist to Prepare Physician Offices for COVID-19 (PDF) (posted March 16, 2020) — This tool from the American Academy of Family Physicians (AAFP) covers key areas of consideration that may be applicable to your health center, including: COVID-19 education for your staff, office preparedness, triage and patient flow systems, referral/transfer of patients, waste disposal, and required equipment/supplies. Health centers may find this helpful in organizing and informing their response efforts.

  • AAFP Business Planning Checklist to Prepare Family Medicine Offices for Pandemic Influenza (PDF) (posted March 31, 2020) — This tool from the American Academy of Family Physicians (AAFP) covers important business considerations and offers more detail than the above checklist on personnel management, management of finances, and communications.
  • CMS COVID-19 Virtual Partner Toolkit (webage) (updated periodically) — The Centers for Medicare & Medicaid Services (CMS) has developed an online toolkit of CMS and Health and Human Services (HHS) materials. This webpage is updated with current information for those working with the general public, Medicare updates, and information for clinicians on telehealth and other important health policy and benefits issues.

  • CDC COVID-19 Communication Resources (webpage) (updated periodically) — Free videos, fact sheets, posters, and media response resources from CDC.

Clinical Guidance

Billing and Coding

Telehealth Services



If you have resources you would be willing to share or are in need of assistance, please reach out to Callie Wise, Director of Service Delivery Improvement, at

COVID-19 Special Open Enrollment Period Social Media Resources

Some states have opened a special period of open enrollment in response to the COVID-19 crisis. If you are in one of these states, please share this information widely with your networks to encourage enrollment.

Here are some graphics and information to assist with your efforts:

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