Health Center COVID-19 Resources
NFPRHA has curated a collection of resources to support patient care during the COVID-19 emergency. In order to support the entire family planning provider community, NFPRHA is making these resources available beyond the membership during this time. Click the links below to skip to a particular subset of resources.
Health Center Operations
CDC COVID-19 — The Centers for Disease Control and Prevention (CDC) maintains up-to-date information on what is known about COVID-19, including symptoms, how it spreads, and updates on cases nationally and globally. The public can find information and answers to Frequently Asked Questions. Providers can also navigate to information and recommendations for clinical care.
- CDC Information for Health Care Professionals about Coronavirus (COVID-19) — The Centers for Disease Control and Prevention (CDC) landing page for health care facilities is a good source of information for health centers. Suggested resources to check out are listed below:
- HRSA Emergency Preparedness and Recovery Resources for Health Centers — The Health Resources & Services Administration provides links and information for health centers during emergencies, including change in scope to add a temporary site(s), immediate 340B Drug Program immediate emergency enrollment, and more.
Clinical Guidance
Billing and Coding
Telehealth Services
- Patient Experience with Telehealth Services and Health Education (PDF) – A literature review to better understanding of how the use of telehealth technology impacts patient experience. This resource also explores strategies for improving patient experience with care when health services and health education are delivered using telehealth.
- Center for Connected Health Policy (CCHP) COVID-19 Related State Actions – Round up of temporary actions states have taken to remove policy barriers to telehealth utilization as a results of COVID-19.
- UCSF Telehealth Contraception During the Time of COVID-19 - Guidelines and resources from UCSF to help health centers continue to provide high quality counseling and contraceptive methods.
- AAFP Toolkit for Building and Growing a Sustainable Telehealth Program in Your Practice (PDF) – Resource from the American Academy of Family Physicians (AAFP) which provides helpful background information on telehealth services and considerations for moving telehealth offerings developed in response to COVID-19 to a more sustainable model for ongoing provision.
- NFPRHA Resource: Initiating Telehealth in Response to COVID-19: Initial Considerations and Resources (PDF) — Use this guide to walk through important first steps for understanding how telehealth works in your state, including laws and reimbursement policies, modes of delivery to consider, strategies for dispensing medications, available platforms and vendors (some are free!), provider licensing, consent, and more. Resource links are provided throughout.
- NFPRHA Resource: Initiating Telehealth in Response to COVID-19: Coding and Billing for Telehealth Services (PDF) — This guide will help you get up to speed on key terms and codes for telehealth coding and billing. It includes Coding-at-a-Glance for telehealth visits, a breakdown of visit types with the CPT/HCPCS codes you will need, information on modifiers and place of services codes, and documentation tips.
- AAFP Virtual Visit Algorithm — Use this algorithm from AAFP to understand how to code telehealth visits, e-visits, and virtual check-ins.
- Women’s Preventive Services Initiative (WPSI) Telehealth FAQ for Preventive Care – Answers to frequently asked questions regarding preventive service and telehealth delivery, including a list of preventive services for women that can occur via telehealth modalities.
Medicaid
Achieving Health Equity during COVID-19
- American Medical Association's COVID-19 FAQs: Health equity in a pandemic (webpage) (updated periodically) – the American Medical Association has resources on the impact of COVID-19 on diverse populations and communities and recommendations for clinicians and health centers to minimize bias. This site includes resources and information specific to public health infrastructure and leadership, physician bias, people with disabilities, people who do not speak English, immigrant families, women, LBTBQ communities, racial and ethnic minority communities, clinical trial representation, and differential access to telehealth.
- American College of Obstetricians and Gynecologists' Position Statement: Addressing Health Equity During the COVID-19 Pandemic - Recommendations for providers to recognize and address race-based inequities during COVID-19.
- American Public Health Association's COVID-19 and Equity site - the American Public Health Association is compiling resources and data related to communities that facing a disproportionate burden of morbidity and mortality related to COVID-19. This page links to articles related to Black, indigenous, Latino/a, and homeless communities along with more general resources.
- Why Racism, Not Race, Is a Risk Factor for Dying of COVID-19 - interview with Dr. Camara Phyllis Jones in Scientific American. Dr. Jones is a family physician, epidemiologist, past president of the American Public Health Association, and a current fellow at the Radcliffe Institute.
Policy
If you have resources you would be willing to share or are in need of assistance, please reach out to Callie Wise, Director of Service Delivery Improvement, at cwise@nfprha.org.
COVID-19 Special Open Enrollment Period Resources
Some states opened a special period of open enrollment in response to the COVID-19 crisis. The states below remain open as of September 17, 2020. If you are in one of these states, please share this information widely with your networks to encourage enrollment. Open enrollment across the country begins on November 1, 2020.