Publicly funded family planning providers, along with much of the health care sector, are rapidly expanding the use of telehealth to deliver family planning and sexual health care. Telehealth offers a wide array of potential benefits to providers and patients and also presents some unique challenges for ensuring equitable access to care, particularly for the most vulnerable patients. Common telehealth delivery modalities for family planning providers include direct-to-patient and from health center-to-health center.


NFPRHA supports its members in developing and implementing telehealth service delivery with resources related to coding, patient and provider experience, implementation considerations, and more. NFPRHA also facilitates information sharing among members to share experiences, challenges, and strategies related to telehealth.

Made possible in part by Bayer


This guide will help you get up to speed on key terms and codes for telehealth coding and billing, from A to Z.

This report outlines common telehealth issues and strategies found by NFPRHA members participating in a series of peer group dicussions. 

NFPRHA Resources

  • NFPRHA Member Telehealth Strategies (PDF) – NFPRHA members participating in a series of small group peer discussions in September 2020 shared challenges and strategies to implementing telehealth for family planning care. This document outlines common themes that arose and presents strategies that one or more members described utilizing to address challenges.

  • Telehealth Services and Obtaining Consent (PDF) – This guide provides an overview of general and informed consent as they relate to telehealth services, as well as links to helpful resources on state requirements and sample consent documents. It also presents strategies to consider for obtaining consent when providing telehealth services.

  • Patient Experience with Telehealth Services and Health Education (PDF) – A literature review to better understanding of how the use of telehealth technology impacts patient experience. This resource also explores strategies for improving patient experience with care when health services and health education are delivered using telehealth.

  • Initiating Telehealth in Response to COVID-19: Initial Considerations and Resources (PDF) — Use this guide to walk through important first steps for understanding how telehealth works in your state, including laws and reimbursement policies, modes of delivery to consider, strategies for dispensing medications, available platforms and vendors (some are free!), provider licensing, consent, and more. Resource links are provided throughout.

  • Initiating Telehealth in Response to COVID-19: Coding and Billing for Telehealth Services (PDF) — This guide will help you get up to speed on key terms and codes for telehealth coding and billing. It includes Coding-at-a-Glance for telehealth visits, a breakdown of visit types with the CPT/HCPCS codes you will need, information on modifiers and place of services codes, and documentation tips.

Additional Telehealth Resources:

COVID-19 Telehealth Information:

Support from SDI

NFPRHA is here to help. Please do not hesitate to reach out if you have questions, requests for additional resources, or would like to talk through operational or logistical issues for your health center(s) as you explore telehealth or other strategies. If you would like to talk to NFPRHA’s Service Delivery Improvement (SDI) team, email Callie Wise, Director of Service Delivery Improvement, at

National Family Planning & Reproductive Health Association

1025 Vermont Ave. NW, Suite 800, Washington, DC 20005
Phone: 202-293-3114  |

© 2020 National Family Planning & Reproductive Health Association