NFPRHA Resources

• Assessing Patient Experience of Care: A Resource Guide for Family Planning and Sexual Health Care Providers: This NFPRHA resource guide and its accompanying appendices are intended to serve as a roadmap for family planning providers wanting to assess and improve patient experience of care, whether delivered in-person or using telehealth. While large health care systems often hire vendors to develop and/or administer patient experience surveys, many organizations conduct their own in-house surveys to minimize costs. This guide is intended to support the latter — family planning providers seeking to implement in-house patient experience surveys. The sample surveys in the appendices include validated survey items that have been used successfully in other health care settings.
  
  • Appendix A
  • Appendix B
  • Appendix C
  • Appendix D
  • Editable appendices
• Resource Guide: Mailing Prescription Medications to Patients: Prepared by NFPRHA in consultation with Birth Control Pharmacist, this resource outlines considerations for health centers that are exploring the feasibility and permissibility of mailing medications to patients. 
  
  
• Telehealth Video 1: Provider Perspectives on Telehealth and Patient-Centered Family Planning Care: Five expert providers in the field of family planning and sexual health offer their perspectives on telehealth and patient-centered contraceptive care. This video aims to examine how telehealth can be used as a tool for providing access to patient-centered care in the family planning context. It provides practical tips and strategies to support telehealth delivery of patient-centered contraceptive care.
  
  
• Telehealth Video 2: Tips for Providing Patient-Centered Contraceptive Care Using Telehealth: Four Case Studies: These four mock telehealth visits demonstrate key skills providers can use to provide patient-centered telehealth visits for contraceptive care.
  
  
• NFPRHA Member Telehealth Strategies – NFPRHA members participating in a series of small group peer discussions shared challenges and strategies to implementing telehealth for family planning care. This document outlines common themes that arose and presents strategies that one or more members described utilizing to address challenges.
  
  
• Telehealth Services and Obtaining Consent – This guide provides an overview of general and informed consent as they relate to telehealth services, as well as links to helpful resources on state requirements and sample consent documents. It also presents strategies to consider for obtaining consent when providing telehealth services.
  
  
• Patient Experience with Telehealth Services and Health Education – A literature review to better understanding of how the use of telehealth technology impacts patient experience. This resource also explores strategies for improving patient experience with care when health services and health education are delivered using telehealth.
  
  
• Initiating Telehealth in Response to COVID-19: Initial Considerations and Resources — Use this guide to walk through important first steps for understanding how telehealth works in your state, including laws and reimbursement policies, modes of delivery to consider, strategies for dispensing medications, available platforms and vendors (some are free!), provider licensing, consent, and more.
  
  
• Initiating Telehealth in Response to COVID-19: Coding and Billing for Telehealth Services — This guide will help you get up to speed on key terms and codes for telehealth coding and billing. It includes Coding-at-a-Glance for telehealth visits, a breakdown of visit types with the CPT/HCPCS codes you will need, information on modifiers and place of services codes, and documentation tips. 
• Telehealth Resource List — A compendium of resources feauting information on national and regional telehealth resource centers as well as tolls related to assessment, implementation, policy, law, and regulation.

Additional Telehealth Resources:

• National Consortium of Telehealth Resource Centers – A consortium of 12 regional and 2 national telehealth resource centers provide assistance, education, and information to organizaitons actively providing or interested in providing telehealth. Assistance is generally free of charge thanks to federal funding. Find your regional Telehealth Resource Center or search for resources at this site.
  
  
• National Telehealth Technology Assessment Resource Center (TTAC) – TTAC offers a variety of services in the area of technology assessment to assist in the selection of appropriate technologies for your telehealth program.
  
  
• American Academy of Family Physicians (AAFP) Virtual Visit Algorithm — Use this algorithm from AAFP to understand how to code telehealth visits, e-visits, and virtual check-ins.
  
  
• Women’s Preventive Services Initiative (WPSI) Telehealth FAQ for Preventive Care — Answers to frequently asked questions regarding preventive service and telehealth delivery, including a list of preventive services for women that can occur via telehealth modalities.
  
  
• Center for Connected Health Policy (CCHP) Current State Laws & Reimbursement Policies — CCHP maintains a comprehensive summary of telehealth-related policies, laws, and regulations for all fifty states and the District of Columbia, updated annually.
  
  

COVID-19 Telehealth Information:

• Center for Connected Health Policy (CCHP) COVID-19 Related State Actions — Summary of temporary actions states have taken to remove policy barriers to telehealth utilization as a results of COVID-19.
  
  
• UCSF Telehealth Contraception During the Time of COVID-19 — Guidelines and resources from UCSF to help health centers continue to provide high quality counseling and contraceptive methods.
  
  
• AAFP Toolkit for Building and Growing a Sustainable Telehealth Program in Your Practice  — Resource from the American Academy of Family Physicians (AAFP) which provides helpful background information on telehealth services and considerations for moving telehealth offerings developed in response to COVID-19 to a more sustainable model for ongoing provision.