Publicly funded family planning providers, along with much of the health care sector, are rapidly expanding the use of telehealth to deliver family planning and sexual health care. Telehealth offers a wide array of potential benefits to providers and patients and also presents some unique challenges for ensuring equitable access to care, particularly for the most vulnerable patients. Common telehealth delivery modalities for family planning providers include direct-to-patient and from health center-to-health center.


NFPRHA supports its members in developing and implementing telehealth service delivery with resources related to coding, patient and provider experience, implementation considerations, and more. NFPRHA also facilitates information sharing among members to share experiences, challenges, and strategies related to telehealth.

Made possible in part through the support of Bayer


This module expands upon the concepts addressed in NFPRHA’s Coding and Billing for Telehealth Services guide.

Eight sample workflows outline processes for providing family planing care in a telehealth visit.

NFPRHA Resources

  • Assessing Patient Experience of Care: A Resource Guide for Family Planning and Sexual Health Care Providers: This NFPRHA resource guide and its accompanying appendices are intended to serve as a roadmap for family planning providers wanting to assess and improve patient experience of care, whether delivered in-person or using telehealth. While large health care systems often hire vendors to develop and/or administer patient experience surveys, many organizations conduct their own in-house surveys to minimize costs. This guide is intended to support the latter — family planning providers seeking to implement in-house patient experience surveys. The sample surveys in the appendices include validated survey items that have been used successfully in other health care settings.
    • Appendix A: PDF
    • Appendix B: PDF
    • Appendix C: PDF
    • Appendix D: PDF
    • Editable appendices (Word)
  • Resource Guide: Mailing Prescription Medications to Patients: Prepared by NFPRHA in consultation with Birth Control Pharmacist, this resource outlines considerations for health centers that are exploring the feasibility and permissibility of mailing medications to patients. 

  • Telehealth Video 1: Provider Perspectives on Telehealth and Patient-Centered Family Planning Care: Five expert providers in the field of family planning and sexual health offer their perspectives on telehealth and patient-centered contraceptive care. This video aims to examine how telehealth can be used as a tool for providing access to patient-centered care in the family planning context. It provides practical tips and strategies to support telehealth delivery of patient-centered contraceptive care.

  • Telehealth Video 2: Tips for Providing Patient-Centered Contraceptive Care Using Telehealth: Four Case Studies: These four mock telehealth visits demonstrate key skills providers can use to provide patient-centered telehealth visits for contraceptive care.

  • NFPRHA Member Telehealth Strategies (PDF) – NFPRHA members participating in a series of small group peer discussions in September 2020 shared challenges and strategies to implementing telehealth for family planning care. This document outlines common themes that arose and presents strategies that one or more members described utilizing to address challenges (October 2020).

  • Telehealth Services and Obtaining Consent (PDF) – This guide provides an overview of general and informed consent as they relate to telehealth services, as well as links to helpful resources on state requirements and sample consent documents. It also presents strategies to consider for obtaining consent when providing telehealth services (October 2020).

  • Patient Experience with Telehealth Services and Health Education (PDF) – A literature review to better understanding of how the use of telehealth technology impacts patient experience. This resource also explores strategies for improving patient experience with care when health services and health education are delivered using telehealth (May 2021).

  • Initiating Telehealth in Response to COVID-19: Initial Considerations and Resources (PDF) — Use this guide to walk through important first steps for understanding how telehealth works in your state, including laws and reimbursement policies, modes of delivery to consider, strategies for dispensing medications, available platforms and vendors (some are free!), provider licensing, consent, and more. Resource links are provided throughout (March 2020).

  • Initiating Telehealth in Response to COVID-19: Coding and Billing for Telehealth Services (PDF) — This guide will help you get up to speed on key terms and codes for telehealth coding and billing. It includes Coding-at-a-Glance for telehealth visits, a breakdown of visit types with the CPT/HCPCS codes you will need, information on modifiers and place of services codes, and documentation tips (January 2021). 
  • Telehealth Resource List (PDF) — A compendium of resources feauting information on national and regional telehealth resource centers as well as tolls related to assessment ,implementation, policy, law, and regulation (February 2020).


Additional Telehealth Resources:

COVID-19 Telehealth Information:

National Family Planning & Reproductive Health Association

1025 Vermont Ave. NW, Suite 800, Washington, DC 20005
Phone: 202-293-3114  |

© 2021 National Family Planning & Reproductive Health Association