May 5, 2022

Three NFPRHA Webinar Opportunities: May 10, 12, and 25

Tuesday, May 10: Assessing Patient Experience of Care Technical Assistance Webinar
Ensuring an excellent patient experience is a key component of providing all people with access to high-quality, culturally responsive, and equitable family planning and sexual health care services. Given the particular importance of ensuring a positive experience for patients served by the family planning safety net, NFPRHA has developed a resource guide (PDF) for providers aiming to assess and improve patient experience of care, whether delivered in-person or via telehealth. This guide is intended to support family planning providers seeking to implement in-house patient experience surveys.

This Tuesday, May 10, at 2:00 p.m. ET / 11:00 a.m. PT, NFPRHA will host a technical assistance webinar to orient members to this new resource and its accompanying appendices, which include validated survey questions that have been used successfully in various health care settings. Join Elizabeth Jones, NFPRHA’s Senior Director of Service Delivery Improvement, and Julia Kohn, PhD, a researcher and subject matter expert engaged by NFPRHA to support the development of this resource. 

NFPRHA members may register for the webinar here. If you have questions about the webinar’s content or registering, please contact Amanda Kimber at akimber@nfprha.org.

Thursday, May 12: Values-Based Abortion Messaging Training
Please join NFPRHA next Thursday, May 12, from 1:30-3:00 p.m. ET/10:30 a.m.-12:00 p.m. PT for an interactive messaging training on abortion. The session will cover the importance of using values-based messages, best practices for talking about abortion care, and how to underscore the importance of both contraceptive care and abortion. This webinar will be facilitated by the COMS Project and is open to all NFPRHA members interested in learning about how to most effectively communicate about abortion care and address stigma in the context of a growing crisis in abortion access. Facilitators at the COMS Project will also share tips for answering tough questions.

This session is part of NFPRHA’s 2022 Abortion Conversations series, and no previous messaging or communications experience is required. You may register for the webinar here. If you have questions about the webinar’s content or registering, please contact Lauren Weiss at lweiss@nfprha.org.   

May 25: Mobile Health Unit Peer-to-Peer Learning Session
To achieve health equity for all patients, providers must increase access to equitable, affordable, client-centered, quality family planning and sexual health services. Mobile health units present an opportunity for NFPRHA members to bring needed health services directly to priority populations, especially in communities that face systemic barriers to care and in rural/frontier areas without easy access to brick-and-mortar health centers. These “clinics” take many forms, including buses, vans, RVs, and trailers that can travel to communities to provide clinical services and health education.

Although mobile health units present as a straightforward fix for overcoming common barriers to accessing health care, especially geography and time, there are many considerations that health care organizations must work through as part of the exploration, pre-implementation, and initial implementation processes. These considerations relate to funding, licensure, use of 340B drugs, staffing, outreach, safety, and data capture, among other topics.

Please join us Wednesday, May 25, at 2:00 p.m. ET / 11:00 a.m. PT, for this learning session, an opportunity for funders and providers of direct services to come together to discuss these many considerations and potential strategies to address them with peers. Advanced registration is required.